Return & Refund Policy

At WoodWell Home, we want you to love the pieces you bring into your home. If something isn’t right with your order, we’re here to help.

Returns

We accept eligible return requests made within 14 days of delivery.

To be eligible for a return, your item must be:

• Unused and in its original condition
• In its original packaging
• Free from damage caused after delivery
• Accompanied by proof of purchase or your order number

To request a return, please contact Woodwell Home before sending the item back. If your return is approved, we will provide you with return instructions.

Please do not return an item to the address shown on the original shipping package. Returns sent without prior authorization may not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please provide:

• Your order number
• A description of the problem
• Clear photographs or video of the item
• Photographs of the packaging and shipping label, when applicable

After reviewing your claim, we may provide a replacement or refund at no additional product cost when the claim is approved.

Please keep the product and its original packaging until your claim has been resolved.

Change-of-Mind Returns

If you simply change your mind, you may request a return within 14 days of delivery, provided the product meets our return conditions.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless otherwise required by applicable law.

Non-Returnable Items

Returns may not be accepted for:

• Used or damaged products
• Products altered after delivery
• Products returned without authorization
• Products returned outside the applicable return period
• Personalized or custom-made products, unless damaged, defective or incorrect
• Gift cards

This does not limit any rights available to you under applicable consumer protection laws.

Refunds

Once your return or claim has been received and approved, we will notify you.

Approved refunds will be issued to your original payment method.

Please allow additional processing time for your bank, credit card company, or payment provider to post the refund to your account.

Missing or Lost Orders

If your order appears to be delayed or lost, please contact us with your order number so we can investigate the shipment.

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or the shipping carrier before contacting us.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible after placing your order.

We will do our best to accommodate your request, but we cannot guarantee cancellation or modification once an order has entered processing or has shipped.

How to Contact Us

To start a return, report a damaged item, or request assistance with your order, please contact us through the contact information provided on the Woodwell Home website.

Please include your order number and a brief explanation of your request.

Do not ship a return until you have received return instructions from Woodwell Home.